Burger King - Worst BK Restaurant on the Planet: 3040 Ella Blvd. Houston, TX 77018 (Restaurant #571)
Fast Food - Whoppers to Be Precise - Complaint
HOUSTON, TEXAS -- I arrived at the BK restaurant on 3040 Ella Blvd. Houston, TX 77018 (#571) at 6:45 P.M. on Sunday, December 16, 2012. Before ordering I went to the bathroom and was greeted by a toilet filled with defecation, right to the brim. Very nice! A sign indicated that the toilet was broke and to flush by pulling a “yellow cord.” No such cord was present and it was obvious that the toilet had been broken for greater than one day. I immediately retreated and, in a terrible decision I would greatly regret, actually got in line to order.
I placed an order for 4 Whoppers and a French fry, to go, at 6:56 p. m.; hardly a complicated order. Lexis, the Manager, took my order. Much to my chagrin and the other patrons waiting for their orders, she and her staff moved as if they were in molasses, with absolutely no sense of urgency. Numerous other drive through customers received their orders before me and the other walk-in customers, even though the customers inside had placed their orders before the drive through patrons. We stood there fuming as the staff members preparing our burgers would leisurely stroll to the “cold room” and retrieve one solitary piece of cheese and then saunter back, like their customers’ time was absolutely worthless. The customer in front of me said “good luck” when he finally got his burgers and then left, upset. I finally received my order at 7:18 p. m., 22 minutes after placing a simple order. I expressed my displeasure with Lexis over the wait. To her credit, she did apologize indicating she had only one cook.
I took my order home and my family and I ate cold Whoppers and fries -- not one new batch of fries was cooked during the time I was there. I was haunted as I ate by thoughts of a toilet bowl full of turds. What a miserable customer experience! This is not the first instance of atrocious customer service/ cleanliness at this particular BK. Approximately one year ago, while in line, I witnessed one of the African American kids who prepares the burgers and fries rummaging his fingers through the fry bin, sans sanitary gloves! My daughter actually got sick later that night, even though I did not order her any fries. I cannot say if she became ill from that BK meal, but upon reflection after this latest experience, it would not surprise me. After that instance I vowed never to return. Unfortunately, I caved. I admit it; I like the taste of BK burgers. The second Whopper for $0.55 offer Drew me in! Laugh! Never again. Ever! At any BK! Fool me twice, shame on me!
BK has now dropped to the bottom of my fast food burger list. I used to own shares in BK before they were bought out by a Private Equity firm 2-3 years ago. The name of this PE firm eludes me. Some free advice to the managers of your BK investment: Police your BK franchises! If this is a company owned store and not a franchise, you have serious problems! I currently own shares in MCD. There is one right across the street from this BK on Ella Blvd. They are not perfect by a long shot, but the level of service and friendliness from their workers and cleanliness of their operation is 180 degrees opposite from what I experienced at this particular BK. The contrast was startling.
I believe in giving my vendors, restaurants and service providers feedback, both good and bad, both at the point of sale and, if warranted, to their superiors at the corporate level. I encourage others to do the same. Do not tolerate substandard or even mediocre service. Give them feedback and make them accountable! If you accept this level of service, they will think it is acceptable! Don’t fall in this trap. It is part of what is wrong in America today!