Medco - Poor Service
Medicines - Complaint
KENNESAW, GEORGIA -- I find Medco the most confusing pharmacy that I have used. Originally, I used to receive my medications through Walmart. Then someone told me that Medco is inexpensive and more convenient. They deliver medicines to your home and I decided to give it a try.
In Walmart I used to call them and they give me 30 minutes to collect the medicine. I would then go and pick my medications, pay them and that's end of story. With Medco, after they receive the prescriptions, they have to take, sometimes over a week to ship the medicines. Very often they cancel the orders on the flimsiest of excuses. The other day they called me to confirm my address and the person I talked to took me through hours of interrogation. He wanted to know the names of the medications, the quantities, the milligrams for each medication. I kept pleading that I was at work and did not have much time for this grilling. Several times he kept me on hold for minutes only to come back with more questions. Eventually the guy told me that they were not going to process my medications until I call them and give them the full names and milligrams of all medications.
A few days later, I got notification that they were not going to supply the medicines because they had tried in vain to get authority from my doctor. I could not figure out how my doctor was coming in given that he had already sent them the prescription. I called Medco and they told me that they had cancelled my supply and if I wanted medicines, I should call the doctor and request that they sent another prescription. Eventually after back and forth, they sent me the medicines and I paid their bill in full. A few weeks later, I received a letter from them claiming that I had not paid their bill in full and threatened to initiate legal recovery measures.
While I was inquiring about this, they cancelled my refills and my spouse refills for non payment. Seems after I paid for the medications, they revised the prices and assumed that I had paid less than what I was supposed to pay in the first instance. I regret that someone convinced me to try Medco. I have paid my share of frustration with them.