Ben Bridge - Snarky Customer Service

Diamond Anniversary Ring - Complaint
Review by g_griffiths on 2012-12-17
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TIGARD, OREGON -- I have shopped several stores and really liked the ring I found at Ben Bridge in Washington Square. I brought my husband in to see and tried on the ring. I loved it and we were ready to buy. The sales person, Shalla, was making odd comments as I tried on the ring but we didn't really pay attention. It was like she was trying to be funny but it was really unprofessional and inappropriate. I noticed it said China on the tag and my husband asked why their jewelry was made in China. Her response was "Well, since it's Saturday I can't really get in touch with my vendor and ask them" in a very snarky, sarcastic manner.

An informed answer would have been the way to go. We decided then and there we were not spending $1,000 at Ben Bridge if that was the customer service we could expect. I took off the ring, returned it to her and told her she'd just lost a sale because of her smart mouth. On to Helzberg Diamonds where we were treated much better.

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