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Bass Pro - Overcharged, Ripoff

Beef Jerky - Complaint
Review by dt4948 on 2012-12-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COLUMBIA, MISSOURI -- They had a big 4 sided display of beef jerky on sale by the checkout. The sale was 2 bags for $4, but it rang up full price. When I took my receipt to cust service due to principle they told me it was only happening on the one register! I said so you are letting it happen, as I had checked out 15 min before and the register was still going strong and he said he only found out awhile ago! I got my refund and no apology!! I have bought Browning guns from them and have spent some money with them every year. I am now glad I didn't buy that Bass Pro cap that I looked at as I sure won't be advertising or recommending them. Customer service was horrible!! I'm not confident in their honesty. All that over 8 bucks in jerky!
Comments:3 Replies - Latest reply on 2012-12-18
Posted by At Your Service on 2012-12-18:
Regardless of the price of Jerky, I love Bass Pro Shops. Wish I had one in my area!!!
Posted by Old Timer on 2012-12-18:
Bass Pro Shop is ripping people off and probably getting away with it most of the time. Glad you caught them at it and got your money back. The wrong price of the jerky should have been addressed and an apology was due regardless of what the error was on their part.

Good review and info and voted it as such!
Posted by trmn8r on 2012-12-18:
In a case like this, the response of the CSR responding to the complaint is very important. If they accept responsibility for the store, and make it clear they will attend to the matter immediately, the customer walks away with renewed confidence in the store.

On the other hand, if they react like this, it results as it did. Good complaint.

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