alienware computers Complaint - customer service - alienware area 51 5500M

Review by dcrp on 2006-01-19
MIAMI, FLORIDA -- This $3500 computer, purchased for my son's high school graduation in 2005, broke while at Penn State University in Dec. 2005.
After a day of use, my son closed it until he needed it the next day. When he opened the laptop the screen was cracked and unable to use.
Up front the Alienware company asked for $260 to, I guess, just look at the machine.
Customer service at Alienware in Miami were apparently trained to say a lot of nothing and that your unit was in 'diagnostics'hoping that you would be satisfied with their answer. Wrong!
Alienware is saying that the screen broke due to misuse. Apparently I am not the only one with problems with the Alienware company as they take no credit that may be their unit was faulty in the first place.
I wish I had viewed the feedback information regarding Alienware BEFORE I purchased the unit.
I would never even consider buying another Alienware computer and will be spreading my disgust about the company to as many people as will listen to me!
I am not typically a vendictive person... but I feel I have been ripped off in a big way.
Comments:4 Replies - Latest reply on 2007-06-28
Posted by tander on 2006-01-19:
Thanks for the review, I'm looking for a lap top, and will stay away from them, anyone know of any other brands to trust?
Posted by AlienDJ on 2006-02-17:
Nothing is wrong with Alienware just a few flaws I have a alx and almost all my friends have Alienware pcs for hardcore gaming and have never had a problem
Posted by AlienDJ on 2006-02-17:
I also have one of there laptops which I forgot to mention
Posted by kat0506 on 2007-06-28:
did you buy a warranty, ALWAYS buy a warranty on something over $1,000

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