Sears - Terrible Experience
Mattress - Complaint
FLAGSTAFF, ARIZONA -- The first purchase I have ever attempted to make at Sears was a mattress and box springs. The lady who helped me (Dina) was knowledgeable and helpful. She told me my mattress would be delivered the following week. Today is the day the mattress was supposed to be delivered. I had not heard from anyone. A call to customer service came up with a guy who could barely speak English, told me it would be delivered in another week, and when I asked to speak to a manager, he put me on hold for 15 minutes. He then told me there was no manager to speak to. I called my local Flagstaff AZ Sears. The manager said she would look into it. I had not heard back from her so I went to the store where she was rude and confrontational. She said that the delivery date I was given didn't mean anything and I would only hear from Sears if they were going to deliver the mattress. She called me later to say they didn't know if the mattress was in stock in their warehouse and therefore had no idea when it would be delivered. In the meantime, Sears has all ready charged my credit card for a mattress they don’t even know if they have. I have cancelled my order and will get my money back.