[X]
Write ReviewJump to 
6
Helpful
Votes
Votes
Progressive - Scam artists
Claim for being hit from their insured. - Complaint
Review by kcarlson1957 on 2012-12-18
Rating: 
IDAHO -- I was rear ended from a person insured by Progressive. After a week or two of waiting for them to get back to me, they told me to take my car to Lithia Ford in Boise to get an estimate. We did only to find out that we needed to make an appointment with ONLY their own examiner to look at the car. Now it is over a month and they sent someone who was supposed to call me the owner to meet with them to look at the car. The guy they sent out to the site where the car was left a check on the front seat for $552.28 to replace a new back bumper, fix the trunk and electric trunk opener, fix the tail pipe, replace the crushed license plate and re-paint. I was outraged and called Todd to see how he came up with amount. I asked him if he was going to do all that work for $552.28 (Which was less than half of all the estimates we got from repair shops.) Had to ask him twice. He told me no that he does not do repairs. I called Progressive and had them set up an appointment at the shop so I could have a qualified estimator look at the car. Then the original adjusters supervisor called me to tell me not to bring it in and that the check amount and claim would stand. I have already called my agent to have her switch me from Progressive on all my toys and I will spread the news about these frauds anywhere I can. We are also doing up a complaint with the Bureau of Insurance. I am not looking for a new car, just a reasonable settlement at least close to what the estimates we got from reputable shops were. DO NOT GO WITH PROGRESSIVE!!! Try Safeco or anyone else. You get what you pay for.
Comments:
Posted by D on 2012-12-19:
You need to get your insurance company to handle all of this for you, that is what you pay them for every month!
Posted by trmn8r on 2012-12-20:
It sounds like both you and the other party are insured by Progressive, and you were very unhappy with the outcome of your claim.
I've made multiple claims with State Farm, and their appraiser/adjustor whatever has always treated me fairly. In one case, the shop found unseen damage, called the adjustor back out, and the claim was immediately updated.
I've made multiple claims with State Farm, and their appraiser/adjustor whatever has always treated me fairly. In one case, the shop found unseen damage, called the adjustor back out, and the claim was immediately updated.
Posted by At Your Service on 2012-12-20:
An interesting letter. Ultimately, it is the driver that is responsible for your damages, not his/her insurance company. I believe you're allowed to work with the service company you feel comfortable with. Most will match other's bids, especially in a situation like this. I'd take you vehicle to three separate body shops and ask the body shop you work through to match the lowest bid. If they will, get the work completed and contact the driver explaining that you need the balance paid directly as their insurance company is not providing full payment.
Please let us know how things turn out.
Please let us know how things turn out.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Progressive Auto Insurance:
Overall Rating:
