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Sears - Worst Company
Dining Set - Complaint
Worst service ever, customer service and supervisor team rude and liars, no money back after one month calling every day, thieves, merchandise with defects and broken parts.
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3 Replies -
Posted by SearsCare on 2012-12-19:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our assistance to help with your dining set issues. I can certainly understand your frustration with receiving merchandise with broken and missing parts. In addition, when you attempted to reach someone to help with these issues you were not successful in replacing your broken and missing parts but received treatment that was rude and unacceptable. I know that as a consumer, I expect the companies that I do business with to honor their merchandise and replace items that are not satisfactory. We would like to look into your issue and offer our assistance to help resolve this situation for you. We want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dining set was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (jsanchez280273) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Social Media Moderator
Sears Social Media Support
Posted by At Your Service on 2012-12-20:
Unfortunately, without details of any particular incident, there's no way of determining whether there is anything done wrong here or not.
Posted by ok4now on 2012-12-20:
After you talk to Susan in SearsCare let us know how you made out.
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