Cato - Poor Service
Creit - Complaint
REPUBLIC, MISSOURI -- I have had a cato credit card for years and always tried to pay on time. This past year my husband lost his job after 35 years due to a company closing. I became ill shortly thereafter. I missed a couple of payments and my creit limit went from 1100 to 0. I realize it had to happen and started to make a more conscious effort despite being ill to pay on time. I still saw 0 limit after this so I contacted customer service and requested my limit be raised. It went to 350, and since I owed 200 I am afforded 100.
After all the years I gave Cato my business this is an insult and I plan to pay the remaining balance then cut the card up after I contact the Better Business Bureau. Cato needs to learn how to treat longtime customers who suffer an illness better!!!