B.B.B. Of Metro. D.C. @ Eastern Pa. - No Help From The B.B.B.

Customer Service Issue - Complaint
Review by Roy on 2012-12-19
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
After having problems with Rhoades Auto Body Shop in Gordonville, Pa. I contacted the B.B.B. trying to get help from them. After 3 weeks, I have gotten nothing but a run around from the B.B.B. What happen to justice in this country? Bet the B.B.B. Was paid off by Rhoades Auto Body Shop. Both, the B.B.B. and Rhoades Auto Body Shop are corrupt and useless!
Comments:3 Replies - Latest reply on 2012-12-20
Posted by Tezrien on 2012-12-20:
The BBB really does nothing but rate companies and writes letters to them on your behalf asking them to correct something. The businesses, especially those that are not members of the BBB, can choose to ignore it if they want. Your best bet is to gather evidence as to the wrongdoing and sue.
Posted by T on 2012-12-20:
I have a different view than the first respondent. The best help I have received from the BBB is associated with NON-member companies. You see, non-member companies hold no sway with the BBB, thus when a complaint is registered, they have no cards to have BBB dismiss it without prejudice.

I have had two non-member companies tell me "we HATE BBB complaints" when they agree to fix the problem. It's the member companies I would expect little satisfaction with.

Which brings us to this complaint. What actually happened with the BBB? What does "runaround" mean? Details are needed to know what went wrong.

I can't find a business by this name in the BBB database, which would seem to indicate the business is not accredited and also that your complaint isn't logged. More details are needed.
Posted by At Your Service on 2012-12-20:
I would agree that the complaint leaves a lot of details out.

The BBB has absolutely no legal or official capacity. It does not determine who is at fault. It is rather like this site only on a much grander scale. It houses complaints and, hopefully, facilitates communications between the consumer and business. If a business does not want to even recognize a letter from the BBB, there is absolutely nothing requiring him/her to do so.

With respect, it sounds like you're expecting something of the BBB that it is not qualified to do.

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