Office Max Compliment - A Simple Request - Brother Fax
FAYETTEVILLE -- We bought a refurbished brother fax machine because we needed one for our church. A 40 dollar rebate was offered with it. I misplaced the form that I was to send in and was not able to send it within 14 days. Thinking 40 dollars was lost, I was pretty upset. However, I proceeded to call the rebate help center (number printed on rebate receipt.) After shuffling through the automated service, I finally got to a real person. I explained to him the situation, and he quickly and kindly found a solution to my problem. He said my rebate will still be honored! I am very happy with the service I received.
This all comes to show how a few people with positive attitudes can make a huge change in the business world. Sure, sometimes situations are hard to resolve, but when all people are genuinely interested in a solution, and keep a positive attitude, everything can be solved.
So before you leave a complaint on this website, call the people up and check if the situation can be fixed.