Sears - Be aware of Purchase Protect Program
House Air Filter
CHICAGO, ILLINOIS -- We purchased a Kenmore air filter with the Purchase Protect Program standing behind it. The product failed within the warranty period. After a couple of phone exchanges we reached an agreement on a warranty settlement.
Shortly after that we received a Sears gift card in the mail for the value of the product purchased. On further inquiry we were told that the Protect Program only offers a gift card in exchange for a defective product essentially locking you into buying only other Sears products rather than affording you with a cash refund and allowing the choice to use your money in a way you choose.
So our caution would be to make sure that you know once you make a Sears choice you are locked into that choice in the event that the Sears product fails. We would advise looking at other choices besides Sears. There are others that demonstrate they understand how to service the customer properly and stand behind their product offerings appropriately.