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Stream Energy - Watch out for BOGUS early termination charges!!!
Gas Service - Complaint
Review by johnstan1 on 2012-12-20
Rating: 
DALLAS, GEORGIA -- Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.
My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.
Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!
I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.
Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!
I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
Comments:
Posted by At Your Service on 2012-12-20:
Stating they were, "supposed to drop the charge within 48 hours" doesn't specify if they agreed to drop the charge. Demanding and agreeing are two very different things.
You've also suggested that the early termination is no longer showing on their website. This, again, doesn't absolutely mean they no longer consider the early termination fee valid.
With respect, I'd come to a consensus with them as to whether the early termination is, in fact, owed. I wouldn't approach someone reading them the proverbial 'riot act'. It will just put them on the defensive. Instead you might try requesting they show you the agreement whereby you owe the early termination fee. They'll be able to produce it or not.
The early termination may, in fact, not be legitimate. But if it is, with respect again, I'd suggest getting it paid. By the time the debt goes to collections, you generally have late payments, interest and the collections fee added on. It's far better to get the amount paid quickly then let it grow into something far more larger. Once it's reported to the credit agencies, you'll find it more advantageous to pay rather than be charge greater interest on other lines of credit or be declined for anything requiring said report.
Best of luck and, please, let us know how things turn out.
You've also suggested that the early termination is no longer showing on their website. This, again, doesn't absolutely mean they no longer consider the early termination fee valid.
With respect, I'd come to a consensus with them as to whether the early termination is, in fact, owed. I wouldn't approach someone reading them the proverbial 'riot act'. It will just put them on the defensive. Instead you might try requesting they show you the agreement whereby you owe the early termination fee. They'll be able to produce it or not.
The early termination may, in fact, not be legitimate. But if it is, with respect again, I'd suggest getting it paid. By the time the debt goes to collections, you generally have late payments, interest and the collections fee added on. It's far better to get the amount paid quickly then let it grow into something far more larger. Once it's reported to the credit agencies, you'll find it more advantageous to pay rather than be charge greater interest on other lines of credit or be declined for anything requiring said report.
Best of luck and, please, let us know how things turn out.
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