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Pilot/Flying J Travel Centers - Store location needs a major remodeling

Complaint
Review by totallyforgiven on 2012-12-20
Rating: StarStarStarStarEmpty Star
WILMINGTON, OHIO -- I have been to several Pilot/Flying J locations, in my travels, but this location has got to be the worse, it is sloppy looking in the store, the restrooms were lousy, and dirty, I am glad I could take care of business standing, because I would have hated to had to sit. The door handle on the toilet stall was broke and rather than fix it, they put on a slider type lock on it. I have stopped at this location every year when going down to my family for Christmas and it has not improved. I am sorry, but I would think your company would do random checks to make sure they are keeping the stores in top shape, because it looks bad on your company. It was so bad looking that I was even afraid to get any coffee or anything from that area.

Sorry to sound so negative, but it was pretty bad. I had also heard a trucker, saying he thought that Pilot was known for having clean stores and restrooms, but this one doesn't care. This location also need to remodel the gas pump area, they have several pumps, but the parking sucks and the best parking must have been taken by employees, because there was only one other customer in the store, besides us and the cars at the pumps and the parking in front of the store, right next to the store was used up.
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