Grey Hound Bus Station - People don't know what they are talking about because they didn't speak English
Lack of Customer Services - Complaint
ORLANDO, FLORIDA -- Hi my name is Denise and I was waiting for the Grey Hound bus at the Orlando station and the employees didn't know what they were doing because of lack of understanding English. I was coming to N. Miami, FL and the lady who was supposedly the supervisor didn't speak good English. She kept all out for the bus that is going to Miami come to gate 9. The lines were extremely long and they had to search the people one by one and when you get ready to be searched and she looked at my ticket and she said "I said Miami, not Miami North" I kept trying to repeatedly saying that is the same thing whether I go to Miami North or as she kept saying Miami. She was trying to acknowledge that if you are going to the airport station because there is a bus terminal at the airport as well as North Miami and all she knew of is Miami, not realizing that Miami is made up of many communities. She caused us to leave an our late plus luggage was placed on wrong bus because of all the confusion of continueously moving us from one line to the other because she was not aware of the similarities. I was thinking about trying to take a trip on Grey Hound since this was my first time since I was a kid until that happened.