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Radio Shack Refusing to Provide Refund (radioshack.com Order)
Complaint
Review by jmeyer98 on 2012-12-21
Rating: 
Resolution Update on 12/31/2012:
The local Radio Shack refunded me in full.
The local Radio Shack refunded me in full.
TEXAS -- On 11/22/12 I ordered an Xbox with free promotional headphones from Radioshack.com. I returned them to my local Radio Shack store on 11/30/12 (found a better deal). I opened the shipping box only to confirm both items were there, but I never opened the box containing the Xbox or the package with the headphones.
The store manager (Oaks Mall, Gainesville, FL), Katie, and employee Mark, explained they could not refund me for returning an online order. Radioshack.com states that you can return items to a Radio Shack store and provides the steps you must follow in order to do so, unless the packing slip indicates the item must be mailed back. If their website policy stated that online orders must be mailed back or if my packing slip indicated that, I would have mailed it back.
However, nowhere did my packing slip & order confirmation state that this purchase can only be mailed back for a refund.
Katie explained what they can do is ship my purchase back via her regular Federal Express guys who deliver from and ship to the Ft. Worth TX warehouse for her every day. Then she explained when the warehouse receives the package, they will process my refund. She provided me the tracking information from the shipping receipt she filled out. The items were shipped back in the same box they came to me in.
On 12/4/12 that tracking info confirms the box was received and signed for by R Woods. However, the only item they acknowledge that was returned were the free headphones. Radioshack.com says b/c the Federal Express shipping receipt lists the weight as too light for an XBOX, they only refund they processed was $0 for the free headphones.
Katie confirmed for me that she ALWAYS ships back to the warehouse listing the weight as 1 pound, b/c the weight doesn’t matter b/c they are using their own Federal Express delivery account. I returned my purchase unopened to Radio Shack which the website says is one of two ways to return an item. Two Radio Shack employees confirmed I returned these unopened items. This company owes me $180.19. Fair warning if you elect to patronize this company.
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Update 12/31/12:
The local store processed my refund. They admitted the error was on their part for not refunding me when I originally returned the unopened items to the store. At this point, either the warehouse improperly cataloged it upon arrival or the XBOX was stolen after it left the Gainesville store, either en route or in the warehouse. The local District Manager and Store Manager did their best for me and were able to confirm the box weighed 8.5 pounds when it left Gainesville, and during at least one of the Fed X transfers, and apologized for not simply refunding me in the first place when I returned the item to the store. While I will never again order from Radioshack.com, at least my local Gainesville Radio Shack eventually made it right.
The store manager (Oaks Mall, Gainesville, FL), Katie, and employee Mark, explained they could not refund me for returning an online order. Radioshack.com states that you can return items to a Radio Shack store and provides the steps you must follow in order to do so, unless the packing slip indicates the item must be mailed back. If their website policy stated that online orders must be mailed back or if my packing slip indicated that, I would have mailed it back.
However, nowhere did my packing slip & order confirmation state that this purchase can only be mailed back for a refund.
Katie explained what they can do is ship my purchase back via her regular Federal Express guys who deliver from and ship to the Ft. Worth TX warehouse for her every day. Then she explained when the warehouse receives the package, they will process my refund. She provided me the tracking information from the shipping receipt she filled out. The items were shipped back in the same box they came to me in.
On 12/4/12 that tracking info confirms the box was received and signed for by R Woods. However, the only item they acknowledge that was returned were the free headphones. Radioshack.com says b/c the Federal Express shipping receipt lists the weight as too light for an XBOX, they only refund they processed was $0 for the free headphones.
Katie confirmed for me that she ALWAYS ships back to the warehouse listing the weight as 1 pound, b/c the weight doesn’t matter b/c they are using their own Federal Express delivery account. I returned my purchase unopened to Radio Shack which the website says is one of two ways to return an item. Two Radio Shack employees confirmed I returned these unopened items. This company owes me $180.19. Fair warning if you elect to patronize this company.
----------------------
Update 12/31/12:
The local store processed my refund. They admitted the error was on their part for not refunding me when I originally returned the unopened items to the store. At this point, either the warehouse improperly cataloged it upon arrival or the XBOX was stolen after it left the Gainesville store, either en route or in the warehouse. The local District Manager and Store Manager did their best for me and were able to confirm the box weighed 8.5 pounds when it left Gainesville, and during at least one of the Fed X transfers, and apologized for not simply refunding me in the first place when I returned the item to the store. While I will never again order from Radioshack.com, at least my local Gainesville Radio Shack eventually made it right.
Comments:
Posted by At Your Service on 2012-12-21:
This is where, again, I find that just purchasing local saves a lot of headaches. It means receiving the product(s) immediately and makes it much simpler for refunds or exchanges.
You should ask the local Radio Shack to make a call on your behalf to hopefully resolve the issue. Unfortunately, it may have been that something was stolen while in transit, in which case you may hopefully get something from Federal Express.
Sometimes trying to save a little costs a lot.
You should ask the local Radio Shack to make a call on your behalf to hopefully resolve the issue. Unfortunately, it may have been that something was stolen while in transit, in which case you may hopefully get something from Federal Express.
Sometimes trying to save a little costs a lot.
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