National Floors Direct - Destroyed My Property
Damage to Furniture and Walls - Complaint
AVON, MASSACHUSETTS -- National Floors were given a deposit for install of laminate floors and carpet for hallway stairs. Salesman was very nice for sale and bad mouthed Empire Floors. Install date was given, when installers arrived I was informed immediate payment before they could start any work. I was totally shocked by a contractor getting paid in full before completion. Well I know why they NFB requires this as they send to your home non speaking English sub contractors who do not understand what you say to them.
They damaged newly repaired drywall and paint job that had been taken over 3 weeks to be done only to be ruined by the installers and to top it off they damaged my bedroom furniture putting very large scratches and chunks of wood out of sleigh bed and dressers and night table, you try to tell them what they have done meaning the installers they laugh say ya ya and walk out of your home. You then call customer service to make your complaint and your conversation is with a very rude obnoxious customer service agent who pretends she is in charge and supervisor of customer service. NFB then tells you to read line #25 that the contract says your walls and furniture will be subjected to damage such as dings, dents, scratches. Then your stair carpeting is to follow the very next day they have you stay home for the entire day give you time frame and do not show up nor do they call you.
So now you have already paid in full for your laminate and carpeting. They come to your home they damage your furniture, your walls and take your money then you need to chase them to finish the work and never will get reimbursed for all there damages. Beware do not hire National Floors Direct, my next procedure will be contacting attorney generals office, better business bureau and more than likely a claim with the court. I have been horrified by what the installers have done. I was told by customer service who called me next day to take pictures of damages and have the next installer take photos, to date installer hasn't showed up, I was told not to clean there mess they left behind but after 2 days it has been cleaned. I am still waiting on installer of carpeting for stairs and no one has called about damages.