Amazon.com - Warranty? Not So much...
I made this "informative" other than a "complaint" as I'm not really sure who's at fault.
My first XBox went out after 3 years or so, so being fat with all those expensive games, I pretty much had to get another one.
Ordered it from Amazon for a ok price and excellent shipping (always have good luck with Amazon and shipping)and got it 10/25/12.
Last night it decided to stop working after not quite 2 months. Found all the warranty paperwork and started the process. Registered it online (required) to start a ticket. At this point it says my XBox is under warranty (good deal) and the warranty expires 1/25/13. Huh?
So, evidently, if you order this stuff from Amazon it has been sitting in some warehouse eating up its warranty until you buy it. Supposed to be a year warranty, I get 3 months.
So, I got that going for me...
That was sort of my first issue. The problem with my XBox is all over the web and they say it just needs an updated power cord/supply. Which could easily be sent to me in no time. But, that isn't how things are done.
So... I had to pack the thing back up in (pick one) the original packaging (which is what the first info told me) or totally different packaging (which is what the second info told me) and ship it off to them. Which is what I did (and I mixed original packaging with new packaging just to cover all my bases). Now I wait for "2-3 weeks".
In Microsoft's defense, they do pay for the shipping when it's under warranty, but that seems to be where the customer being right pretty much ends.
Is it Amazon for eating my warranty or Microsoft for being hardly customer-centric? I'll let you decide...
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