Vitacost - What I Can Only Describe as Deliberately Underhand
Supplements - Complaint
LEXINGTON, NORTH CAROLINA -- I ordered some supplements via Vitacost 26/11/12.
They shipped the box with the 'wrong' order value on the dispatch details, meaning I was charged import duty, where there shouldn't have been any. To reiterate, the value they put on the label outside was not what I paid (invoice), and didn't even match their own pick ticket sheet inside the box.
I did not accept the package as the purchase was specifically calculated not to trigger my countries (UK) import duties. ie under £15. I explained the issue and was told via email, that I would be given a refund if I sent a scan of the charge. I picked up the package and paid the duty. I then sent the scans, and customer support (surprise surprise) refused my promised refund and denied any responsibility.
Customer service is terrible if you have a problem. Whether you're an international or domestic customer, there are better options. My next try will be with Swanson, considerably cheaper and you often get buy 1 get 1 free on many of the same products.
One final thought, If they can lie as easily as they did, their customers truly mean nothing to them.
Hope this helps