Auto Europa Scam
Car Rental - Complaint
ROME - LEONARDO DI VINCI AIRPORT -- When traveling to Rome Italy recently my sister and I had a very bad experience with Auto Europa at the Leonardo di Vinci Airport. The reservations were booked through Expedia and under Thrifty Car Rental.
Upon checking in we were told that the reservations were with Auto Europa which is affiliated with Thrifty. We were told to proceed to the garage to pick up the vehicle. We went to the service booth to check in and were told the car was parked in a certain location and they were rude and did not retrieve the car for us. No one inspected the car with us and signed off on it for any prior damages.
Upon leaving, I noticed the indicator light on the SUV was on for the back latch door not being closed. I remember I had to slam it several times before it would lock. It was over cast and dark in the garage, and the car was black. We noticed when we got to our destination the next day that there was a dent where the back door latch was located and that was why we had trouble closing it.
Upon leaving the same airport that we originated from, again, no service agent and we used the drop box and indicated the problem with the back latch door on the SUV we rented. When my sister received the bill from American Express there were several additional charges unauthorized on her credit card from Auto Europa amounting to $3000. She was not contacted by Auto Europa about the addition charges. She is in dispute with the credit card company and the charges were reduced to $1000, which still is not the original agreed upon charges. I think this company is a scam artist and I would not recommend using this company to any one in the future.