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Radio Shack - Deceptive Advertising/ Coupon Offer 10$ Back; if Price Goes Down Promise
Phone - Complaint
Review by cyaron on 2012-12-24
Rating: 
SAN DIEGO, CALIFORNIA -- Radio Shack- still engaging in practices I thought they were censured for in the past. Case in point:
Coupon offer: good luck trying to collect. There's some technical glitch the consumer doesn't readily know about..very convenient for Radio Shack -- they don't have to honor the coupon, but sure used it as a heavy sales tactic to sell the original item.
Price matching: good luck collecting on that. In my case, I bought a phone; a day later Radio Shack offered it for a lower price. I went to get the price difference, and again, oh, a technicality, we can't pay the difference.
(technicality had to do with the original phone getting changed out by the manufacturer three days following the Radio Shack purchase, so although it was the same purchase, the serial numbers were not the same; plenty of documentation exists on the change out. It's obviously the same phone, it's the same phone number and same carrier. The transaction would take a human to intervene, but Radio Shack won't bother. I'm still waiting for the manager to call me back, hasn't happened and two weeks have passed.
Coupon offer: good luck trying to collect. There's some technical glitch the consumer doesn't readily know about..very convenient for Radio Shack -- they don't have to honor the coupon, but sure used it as a heavy sales tactic to sell the original item.
Price matching: good luck collecting on that. In my case, I bought a phone; a day later Radio Shack offered it for a lower price. I went to get the price difference, and again, oh, a technicality, we can't pay the difference.
(technicality had to do with the original phone getting changed out by the manufacturer three days following the Radio Shack purchase, so although it was the same purchase, the serial numbers were not the same; plenty of documentation exists on the change out. It's obviously the same phone, it's the same phone number and same carrier. The transaction would take a human to intervene, but Radio Shack won't bother. I'm still waiting for the manager to call me back, hasn't happened and two weeks have passed.
Comments:
Posted by trmn8r on 2012-12-26:
What happened with the coupon?
The problem with the price guarantee is understandable at a glance, but it does appear that an exception should be made. It will be interesting to know what management's response is when you do speak with them. Please let us know.
The problem with the price guarantee is understandable at a glance, but it does appear that an exception should be made. It will be interesting to know what management's response is when you do speak with them. Please let us know.
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