Century 21 - Poor judgment of manager and poor customer service.

Denied use of reward $$ earned. - Complaint

Review by mc19194649 on 2012-12-25

Rating:

MORRISTOWN, NEW JERSEY -- I had $10.00 in reward points from prior purchases to use at the Morristown Century 21. I bought perfume for $89.00 but couldn't use the reward $$ for perfume. I was told by a sales clerk that I could apply it to other merchandise and I asked to apply the $10.00 to purchase a tie for $9.97. Because the tie was $.03 less than the points balance, the clerk couldn't process the transacrion so we called the store manager who refused to override it. The store lost a customer over $.03. I returned the $89.00 perfume and the store lost more than the $10.00 reward balance in the deal. They also lost future business over a robotic decision. Why offer rewards that can't be used? Sounds like a scam to me.