Wal-Mart Complaint - tire lube express not so express
SOUTH DAYTONA, FLORIDA -- On January 18th at 2:30 pm I entered the tire lube express at store 1391. I did not get waited on until 2:53pm, at which time I requested an oil change and tire rotation and balance for myself and my husband's vehicles. I was given an approximately time of 1.5 hrs...which I deemed reasonable for two cars. Well I came back at 4 pm and was told it would be a little longer...then 5pm rolled around...still not ready...so I inquired once again and with a few questions ascertained that my tire rotation had not even been started for either vehicle. I canceled the tire rotation due to the time frame. When I got to my car I inspected it as I always do after any service and discovered that my washer fluid was not filled...or so I thought. As my husband came around my car there was liquid leaking profusely from the bottom... he raised my hood and discovered windshield washer fluid sprayed everywhere...he re-entered the TLE and they told him that it was like that when I brought it in....however, I used it on my way to Wal-Mart and it worked just fine. I was not even informed about my so called leak...the hose had been ripped off from my reservoir and after some much heated debate one of the technicians re-attached it...so I did not leave until after 6pm!!!!!!!!! And to top it all off...my receipt shows my tire pressure at ft30 and r30...which in itself is four lbs below the tire pressure recommendation listed on the tires...but I have indicator tabs on my tires so when the tire pressure is too low they turn white... they were still white when I left and I was told that my tires had had air added to them...my husband had to take my car and put air in my tires after we left Wal-Mart...and my front driver's side tire only had 26lbs of pressure in it!!!
Since there was no manager to be found after all of this, we left and my husband went back to explain the situation to the store manager, Tenna Hopkins today. The idea was to bring to her attention the appalling conditions that Wal-Mart customer's were having to put up with at this location so that the problems with this dept could be rectified. Her response was less than lackluster... she wouldn't even look him in the eye. The TLE manager, John, just looked at the receipt and said in an extremely condescending tone, “Well it was brought in that way. What do you want, a free oil change?” He was not even there when the incident occurred. How would he know anything? Employees can and do lie...especially if they broke something and don't want to fix it or get in trouble for it. Bottom line...it took 3.5 hrs (from time of walking in the door at 2:30 to 5:09pm when I was checked out, to after 6 when my reservoir hosed was put back on) to get 2 oil changes???????!!!!!!????!!!!!!! The same technician, Eric, is listed for courtesy tech, upper bay, lower bay and tire tech for both vehicles. These are separate jobs, and one person cannot and should not have to put up with being the only technician for 3 jobs. If they were understaffed either some one should have came in to help or the TLE should have been temporarily closed so that the dept could get caught up. I don't know what planet the people in this location are from, but it’s not planet earth. This is the absolute worst service I have ever had....anywhere... WE WERE HOPING THAT THE INEPTITUDE IN THE STORE DID NOT REACH BEYOND THE ASSOCIATE LEVEL, SADLY, AFTER DEALING WITH THE DEPT MANAGER AND STORE MANAGER... WE WERE MISTAKEN...IT GOES ALL THE WAY TO THE TOP OF THE PROVERBIAL FOOD CHAIN. I will never shop there again...EVER and I will be sure to tell everyone I know of this horrid experience.
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