Securtech/ textcollect - Unknowingly redirected and charged $15.00 for 4 min. call.
Inmate collect call account on my debit card on 12/24/2012 - Complaint
TEXAS/ BOCA RATON, FL, FLORIDA -- I had setup an account to receive calls from an inmate at the Rockdale County jail.
This was about the fourth time I put money on the account because the 1-866-847-1251 or the 1-866229-6829 number would constantly call and say the account was below $ 10.00 and need to add money.
This is the same system when called would say that there would be no minimum balance until Dec.31,2012. A Christmas special the machine said.
The last time I was advised again that funds needed to be added and I followed the prompts.
Sadly, after I gave my card information and it was approved, the machine said thank you and that my $15. plus dollars was only good for a one time call.
It took me hours to get to a live person and when I did he said that unlike the person and location I had contacted when I first set up my account, he was in Florida and not Texas.
I explained what had happened and I needed to resolve the problem.
He said their was nothing I could do and that those charges were not going to be reversed.
I called my bank and was told they could not help me.
I am retired and 95% of my monthly check goes on bills. I even have letters from the Social Security office said I can work and make $ 2,000.00
dollars a month and it would not affect my check.
My reputation at 64+ is and always has been the same, honest, truthful and helping others. I cannot afford to be scammed by any company.
Please !!! In the name of GOD!! Help me. I don't know what else to do.
Thank you and be blessed.