Magnovox - Worthless Product and Customer Service

Christmas Present - Complaint
Review by jemm78 on 2012-12-25
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
GEORGIA -- We purchased a Magnavox Television for our daughter's Christmas present. Upon removing the television from the box, we notice there was a lot of physical damage to the television, which included the screen. I contacted customer service three times by phone, only to be disconnected each time I requested to speak to a supervisor. I was informed the warranty does not cover physical damage, even though I described the damage to the screen. Any company that will not stand behind their product does not deserve our money. This television is a worthless product, one which has taken away from the Christmas excitement in our home, and a customer service department that is a waste of time in finding any type of resolution for product issues.
Comments:3 Replies - Latest reply on 2012-12-27
Posted by Kenneth on 2012-12-26:
Why would you call Magnavox and not the place where you purchased the TV?
Posted by leet60 on 2012-12-26:
What is the policy of the retailer you purchased the television from? You may want to try to address the issue with them directly.
Posted by At Your Service on 2012-12-27:
I've worked with electronics in several capacities Jemm, and have to tell you that NO MANUFACTURER that I'm aware of covers physical damage to a product.

As others have questioned, why haven't you contacted the retailer you purchased it through. Not all of them will cover physical damage either, but asking doesn't hurt. Who was the retailer you made the purchase through and when was the purchase made? I'd really like to be filled in on the information.

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