Orbitz - A SCAM: Worse Policies and Customer Service
Airline Ticket - Complaint
I bought a ticket to Cabo on Orbitz and subsequently the price dropped by over 300 dollars. On their website, their PRICE ASSURANCE POLICY say they will match a lower price if someone books the same flight at a lower rate. THEY LIE! I spoke to the customer representative AND supervisor and their policy continued to get more complicated as we spoke adding layers of conditions until it rendered the policy useless to their customers. The bottom line is they did not reimburse me even though on their own website the same flight, on the same days and times is advertised for $300 less. IT IS A SCAM! DO NOT BOOK THROUGH ORBITZ! I WILL NEVER USE THEM AGAIN! THEY ARE A SCAM!