Delta Airlines - Great service by Flight Attendant Maggie D'Souza
Outstanding customer service to all flyers on Delta # 4506 from Memphis, TN to P - Compliment
MEMPHIS TO PHILLY FLIGHT #4506 ON 12/21/12, PENNSYLVANIA -- We were fortunate to have Maggie D'Souza as the sole flight attendant on the above flight from Memphis to Philly. Maggie's service is to be commended. Not only did she handle a full flight of passengers who were in varying degrees of happy/sad or cold/hot, Maggie did her best to make every passenger have a wonderful flying experience. We had crying babies on the flight that she was helpful in soothing and several passengers were not feeling well. I had a cup of coffee thrown on me from the child who was in the seat behind me and Maggie attended to me right away, making sure that I was not hurt from the hot coffee (I was not) and then obtained a can of club soda so that I could get most of the stain out of my clothing. She was so very pleasant during our entire journey and it's not often you see that these days, esp. during the busy holiday period. Maggie has a wonderful smile and friendly personality that makes her uniquely qualified to be a flight attendant. She certainly was compliment by many other passengers, but in case they did not write a message of thanks, I wanted to do that for them, as well as for myself. I do not have occasion to fly very often and the last few times when I used Delta I was very impressed at the level of service they have perfected. Delta is a great airline and the flight attendants are the first and only points of contacts the public sees. It's nice to know that people like Maggie enjoy what they do and interact with the passengers in a helpful manner. She wishes us all a very happy holiday, which brought a smile to all of us as we were deplaning.
Please extend my sincere thanks to Maggie D'Souza for a pleasant flight experience. She brightened my holiday and is one of the reasons I will fly Delta again in the future. In her own way, Maggie "sold" the Delta experience to us. I'm sure she was doing the job she was hired to do, but how many people do you know who purposely go out of their way not to do a good job or to help another human being? It's a sad commentary, but it's true. So when we see a flight attendant like Maggie, we are reminded that there are many good people in the world who make a difference every day. Maggie D'Souza is one of those people. HAPPY HOLIDAYS TO ALL DELTA EMPLOYEES! Grace Ann Brimmer, 2830 Lehigh Street, Allentown, PA 18103.