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Empire today - Poor sales tactics
Carpet - Complaint
Review by salgro1 on 2012-12-26
Rating: 
DALLAS, TEXAS -- I will get straight to the point. Salesman comes out, shows me the most expensive carpet to choose from. Salesman Refuses to show the other carpet styles available. -leaving me with only 4 choices of style. (he stated they were cheap and I would not like them) Anyway, my home is a little over 1700 square feet. I needed 3 rooms and the living room done. He quoted me almost 4 thousand dollars! I asked the sales man how he derived at those figures. (he had no tape measure and gave no price per square foot on the carpet) He could not tell me. Next, he acts like he's getting on the phone with his manager. This jerk didn't know,,that I knew,,,he was a contractor. he gets 100% commission so there was no manager to call! Anyway, He came back and stated that his manager said he can come down off the price. He came down about 50 bucks. I told him no..that won't work. He tried the phone call scheme again. Came down off another 50. Basically, I threw his ass out. (Pack your stuff...I'm not interested)
Company Response:
Saliem, we’re disappointed that your sales appointment did not meet your expectations. It is never our intention for our customers to feel pressured, and we’d like to speak to you further about your concerns. We would be happy to discuss our pricing in more detail, as well as any other questions you may have. A member of our customer service team will be contacting your shortly. You can also contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Comments:
Posted by madconsumer on 2012-12-26:
most helpful company response!!
Posted by trmn8r on 2012-12-26:
I don't understand how a salesman could give you a meaningful quote without taking measurements, and entering them into a computer program that figures out the cuts to result in minimum usage.
Helpful review. Thanks for letting us know. I've had carpeting quoted in the past, and nobody tried malarkey like this with me.
The fact that he couldn't tell you how he came up with the alleged "quote" shows he was a charlatan of the worst kind. I've heard nothing but complaints about Empire.
Helpful review. Thanks for letting us know. I've had carpeting quoted in the past, and nobody tried malarkey like this with me.
The fact that he couldn't tell you how he came up with the alleged "quote" shows he was a charlatan of the worst kind. I've heard nothing but complaints about Empire.
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