Travelocity.com - Caribbean Packages are NOT their specialty
They Don't Supply Any Shuttle Service in a 3rd World Country - Complaint
TEXAS -- Recently my significant other and I decided to take a week long vacation to the Caribbean. While reviewing many websites my better half opted to use Travelocity due to having good reviews in the past and feeling as if the company had a legit background. My personal preference was to use cheapcaribbean.com due to lower prices and better deals. None the less I let him book everything accordingly and we opted to go to the Dominican Republic, Dreams La Romana Resort and Spa in the city of Punta Cana. Upon completing the reservation I noticed that no shuttle services were provided or even offered via Travelocity so I made an attempt to call Travelocity and inquire about shuttle service.
Customer Service Rep 1 said "nothing we can do about it" and hung up
# 2 told me "just rent a car" my reply was what if I can't drive and they said to take a taxi.
It probably doesn't seem like a big deal to you but our hotel was over 2 hours away from the airport SDQ. and there was no way I was going to get slammed by outrageous fees of a taxi cab driver or mugged in route.
I personally wasn't comfortable driving or taking a taxi so I called back and Rep number 3 said "call the hotel and figure out their shuttle service"
Rep # 4 finally explained that Travelocity does not offer shuttle transportation at all for Caribbean vacations. So my thoughts why offer the roundtrip flight, all inclusive resort and no means to get there.
I called again and tried to speak with a supervisor, which honestly I think it was one customer service representative after another trying to play the roll of the "Boss" to avoid conflict. When I couldn't get a hold of a manager I was told they would either call me back or I could wait on hold for 2 hours.
When I finally connected with a "real" manager after explaining my dilemma for the 18th time he told me he wasn't the correct manager regarding my complaint. I am irritated by now.
Not only have I called the hotel in the Dominican republic to try and figure out a quality shuttle services they use I had also called Orbitz and cheapcarribean.com to find out who their shuttle services were.
To make matters worse the shuttle per person was $215.00. Had I used Orbitz, kayak, or even cheapcarribean.com the MOST I would have paid for shuttle was $60.00 per person. not to mention the other websites used airports closest to the city in which I was flying to. When I explained to Travelocity reps that the airport was over 2 hours away they said the resolution was to book me in a hotel closest to the airport which I didn't want to go to the Dominican republic for the airport I wanted a specific resort and to enjoy my vacation. In the end Travelocity is worthless, why the have Caribbean "packages" without offering shuttle services I find to be quite pointless. The $430.00 I spent on a shuttle was a huge burden as well. Not to mention the $200.00 voucher they provided for the resort was a huge scam. absolutely worthless. AAA.com or other sites a $200.00 is good for anything generally and holds cash value these vouchers were only good for a % off. such a waste of money, waste of time talking to rude individuals and did I mention a huge waste of money. I will never use Travelocity in state or overseas again.
P. S it rained in the Dominican republic for an entire day and most sites give you a credit for a "day ruined" but not Travelocity