William Raveis Real Estate - Poor Service and Broken Promises
Home Purchase - Complaint
DANBURY, CONNECTICUT -- I used an agent from the William Raveis Real Estate office located at 48 Mill Plain Road in Danbury, CT to help me shop for a new home. The agent I used was Ms. [snip]. When I found the home I was interested in pursuing, I had asked Ms. [snip] what was included in the sale. She told me the frig, stove, microwave, as well as the washer and dryer were included. When I decided to make an offer on the house, she wrote up the offer to purchase in which she indicated that ALL the appliances were included. This offer was given to the sellers agent who presented it to the seller. The seller accepted this offer without making any modifications to it.
On the day of the closing, I did a final walk through of the property. The washer and dryer were gone. Ms. [snip] said not to worry. She stated that the seller would either need to bring those appliances back and/or give me a credit at the closing. She promised she would "fix this".
Ms. [snip] did not show up at the closing and has not "fixed" anything. It turns out the seller never intended to leave the washer and dryer but Ms. [snip] was unclear about the terms of the sale. As a result, she misrepresented the listing to me and for this I have asked that she take responsibility. Thus far, she has refused to take any responsibility and so has her office manager, Ms. [snip].