Verizon FIOS - Great Specs, Lousy Experience in My Home
Verizon FIOS Quantum - Complaint
BOSTON, MASSACHUSETTS -- While FiOS speeds are fast the heart of Verizon is still the old monopolistic phone company, and this shows up in how they deploy new technology and service their customers. My house is spread out and I don't get good wireless coverage in my office over the garage. I paid Verizon to have two additional routers installed so that we'd have seamless wireless. At the time, the techs knew how to configure the additional routers and everything worked flawlessly.
When Verizon came out with Quantum I was pretty excited. We're a family of six and everyone has multiple devices on the network at the same time - so I was excited to get faster speeds. But the deployment was less than ideal! The installed the main internet router (first floor, my wife's office) and that went fine. They told me the other two Verizon routers would need to be replaced to handle the higher speed....okay.
But they couldn't and wouldn't configure the other two routers to get the same wireless coverage. The techs don't know how to do it and won't address the service issue. Since then we've had drop out on some high def TV channels, rebooting of set-top boxes (in the middle of the football game the other day), and intermittent wireless drop out.
The service guy came for 15 minutes, said he took out a bad connector and that we were all set...but the same issues persist. Waiting to see if a service person is going to show up or not.
So, in summary, it's clear that fiber optics is the way to go but Verizon still has a long way to go on the field deployment and customer service side. If (when) I have a reasonable alternative, I will be switching. At the end of the day it's not specs or side-by-side speed tests or any other theoretic performance that matters; all that matters is what you experience in your home.