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Target - Customer Service
Qualifying Gift Card With Purchase - Complaint
Review by rebecca_trantham on 2012-12-27
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ASHEVILLE, NORTH CAROLINA -- I received a gift card for a qualifying purchase on Thanksgiving night of this year. The sales clerk that gave me the card couldn't tell me how much it was for. I called the # on the back of the card and was told it was worth $40. I went to redeem it a few weeks later and was told by the checkout clerk that it had a $0 balance. They gave me the # to their customer service call center. I called and checked online. Online I was shown only that the card had been redeemed at full value, I had not used it and no one else had access to it. When I called the first time I got someone who spoke poorly broken English and was no help at all, couldn't grasp what I was trying to tell him. I called back and got a different person, after checking with her supervisor, she said it should have $40 on it and to go back to the store and tell them (1 hour on the phone with between the 2 calls). I went back a 2nd time and spoke with a manager. She was very polite and looked at a detailed receipt from that day. She said that there was not a qualifying purchase that would have given me this card. I explained my phone call and she told me that there was nothing they could do in store. I called customer service back because the person I had spoken to before said that if there was a problem to call them back and they would speak with the manager.
I called back and got a different person naturally and explained the situation and gave them the name of the first person I had spoken with. I once again told them my situation and asked to speak with their supervisor. After being put on hold for 20 minutes, I was once again told that I should receive a $40 gift card for my purchase. I handed the phone to a different manager so they could explain it to them. (The previous manager was supposedly not available.) She got on the phone and was very nasty with the phone rep., told her they had nothing in store, that they had explained this to me, she didn't know why she was talking to them to begin with and hung up, handed me my phone back and told me there was nothing they could do. I was given a business card and told I could call that # for a complaint dept.
I go home and call the #, and it was the exact recorded menu that I had been through for the customer service dept. A full circle run around with a lot of time invested, one side telling me no I was not going to get my $40 card and the other telling me that I was entitled to it.
Needless to say, I am very upset! I hope you can help me with this situation.
Sincerely,
Rebecca Trantham
Asheville, NC
I called back and got a different person naturally and explained the situation and gave them the name of the first person I had spoken with. I once again told them my situation and asked to speak with their supervisor. After being put on hold for 20 minutes, I was once again told that I should receive a $40 gift card for my purchase. I handed the phone to a different manager so they could explain it to them. (The previous manager was supposedly not available.) She got on the phone and was very nasty with the phone rep., told her they had nothing in store, that they had explained this to me, she didn't know why she was talking to them to begin with and hung up, handed me my phone back and told me there was nothing they could do. I was given a business card and told I could call that # for a complaint dept.
I go home and call the #, and it was the exact recorded menu that I had been through for the customer service dept. A full circle run around with a lot of time invested, one side telling me no I was not going to get my $40 card and the other telling me that I was entitled to it.
Needless to say, I am very upset! I hope you can help me with this situation.
Sincerely,
Rebecca Trantham
Asheville, NC
Comments:
Posted by At Your Service on 2012-12-27:
In this case the gift card was offered as a part of consideration for the purchase on Thanksgiving. It, in fact, becomes part of the purchase. By not giving you full credit for the gift card, they have also not fulfilled their end of the agreement.
If you hopefully made the purchase with a credit card, you should be able to dispute the charge as they are not fulfilling the agreement. The only problem would be documentation showing you should receive such a gift card in consideration for the purchase.
Best of luck.
If you hopefully made the purchase with a credit card, you should be able to dispute the charge as they are not fulfilling the agreement. The only problem would be documentation showing you should receive such a gift card in consideration for the purchase.
Best of luck.
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