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GE repair and service
Gas oven - Complaint
Review by nonascdarrell on 2012-12-27
Rating: 
WASHINGTON, DISTRICT OF COLUMBIA -- We have a GE oven that was leaking carbon monoxide and was subsequently turned off by the gas company. Since we have small children, we called GE immediately to schedule a test and clearly explained the problem. Upon arrival of the technician, I was informed that GE had not given him the proper equipment to run a carbon monoxide test. After several angry phone calls, I found out that the GE technician has to get a special tester to perform carbon monoxide tests and that these devices have to be special ordered from Atlanta. Also after several angry phone calls, I found out that GE cannot even come out to run a test because the Atlanta facility is currently out of carbon monoxide testers. I find it hard to believe that a major appliance company does not have the proper equipment to equip their technicians on a such a major issue as carbon monoxide. I will not be purchasing any GE appliances due to the lack of customer support and service we received while dealing with this issue. It was really frustrating and disgusting.
Comments:
Posted by GE_Appliances on 2012-12-27:
I am sorry to hear of this issue with your GE range and the service issues. We would like to check into this for you. Please email GE directly at eresponse@ge.com. Thanks, Michelle with GE.
Posted by At Your Service on 2012-12-27:
The problem you're describing has very little to do with the manufacturer and everything to do with a given service center. Unlike what you're describing, GE does not have specific service centers that they actually own. They authorize service centers around the globe to service their products. These service centers are owned and operated by completely different entities.
Many service centers are authorized in different forms of service. And as such, are then provided the tools to complete these services.
My recommendation would be to access a list of all local GE service centers. Contact them and ask them if they are suited to conduct such inspections and repairs.
Let us know how things turn out.
Many service centers are authorized in different forms of service. And as such, are then provided the tools to complete these services.
My recommendation would be to access a list of all local GE service centers. Contact them and ask them if they are suited to conduct such inspections and repairs.
Let us know how things turn out.
Posted by trmn8r on 2012-12-28:
I don't believe this is a complaint against GE, because GE doesn't do the service.
Now, GE should have passed the complete complaint on to the service agency, including what apparently was your tester's reading that the unit was giving off CO. Assuming they did, the rest would seem to be on the service agency.
Now, GE should have passed the complete complaint on to the service agency, including what apparently was your tester's reading that the unit was giving off CO. Assuming they did, the rest would seem to be on the service agency.
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