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BMW - No-Cost Maintenance
Review by L&M on 2012-12-27
Rating: 
WOODCLIFF LAKE, NEW JERSEY -- BMW & I have a dispute as to what no-cost maintenance means. I had my 2008 BMW 335i (XXXXXXX) serviced at BMW Dealer. I called the BMW Dealer on Monday 9/17/12 to request an appointment. The earliest they could service the vehicle was on Wednesday 9/19/12.
My Service Advisor informed me that the four (4) years of no-cost maintenance ended at midnight on 9/18/12 (the in service date of the vehicle was 9/19/2008) however as a result of making the appointment on 9/17/12 he felt the repairs would be covered. However the Warrant Advisor disagreed and I had to pay $50.00 as a deductible for a certified protection repair. BMW had to replace the gearshift assembly due to the fact that it was near impossible to remove the Key. BMW claims this was a result of the work being performed on 9/19 and not before midnight on 9/18 (note the appointment was made on 9/17).
Written by a very disappointed owner of two (2) BMWs. Guess no-cost does not mean no-cost (Has to be a German miscommunication).
My Service Advisor informed me that the four (4) years of no-cost maintenance ended at midnight on 9/18/12 (the in service date of the vehicle was 9/19/2008) however as a result of making the appointment on 9/17/12 he felt the repairs would be covered. However the Warrant Advisor disagreed and I had to pay $50.00 as a deductible for a certified protection repair. BMW had to replace the gearshift assembly due to the fact that it was near impossible to remove the Key. BMW claims this was a result of the work being performed on 9/19 and not before midnight on 9/18 (note the appointment was made on 9/17).
Written by a very disappointed owner of two (2) BMWs. Guess no-cost does not mean no-cost (Has to be a German miscommunication).
Comments:
Posted by BigAl on 2012-12-27:
I don't see how replacing a gearshift assembly would be considered maintenance.
Posted by At Your Service on 2012-12-28:
I agree with BigAl in that this isn't maintenance. It is something that may have been under warranty, but was done outside of the warranty period. It's unfortunate that it was so close too.
Posted by trmn8r on 2012-12-28:
The first reply brings up an interesting question, and that is whether this repair would qualify under "maintenance".
However, it sounds like the disqualification is based solely on the date of repair. I can see both sides of this argument - the good part is the amount in question appears to be only $50.
However, it sounds like the disqualification is based solely on the date of repair. I can see both sides of this argument - the good part is the amount in question appears to be only $50.
Posted by BigAl on 2012-12-28:
trmn8r- How many times have you taken your car in for maintenance and said rotate the tires, change the oil and replace my gear shift assembly?
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