Cricket Wireless - Defective Phone! Chorus ZTE No Longer a Muve Music Phone! No Replacements!
Chorus ZTE Phone, Muve Music Plan - Complaint
MILWAUKEE, WISCONSIN -- I bought the Chorus ZTE on 10/20/12 from the Cricket wireless website. Once I received my phone I called to activate it. While speaking to a representative I was told I needed to be on a plan that was NOT listed on their website & was MORE expensive. I wasn't sure why this was but I trusted he was correct & went with it.
Since I've had this phone there has been NOTHING but problems with it! I could hardly EVER get online & once I was id be right in the middle of something only to be booted off back to my main phone screen & NONE of my online history saved! When trying to get onto Muve Music to listen or download, it would tell me that my service wasn't active & couldn't get on to it AT ALL or It would try loading until it timed out OVER & OVER again!When I did get to my music, I would try & listen to songs only to be interrupted by a message saying that I again had not subscribed to this service and it would boot me off! Sometimes while listening or searching for music the whole program would(just like the internet) completely close & return me to the main screen. All of my bill payments were up to date &my phone was NEVER turned off.
I had to call MULTIPLE times to have them "reset" or "update" my phone while talking to them in order to be able to listen to my music. After explaining all of the problems I had been having, I was told by one of their technicians that my phone was "absolutely defective" & they have "been having LOTS of problems with these phones". That I should "go in ASAP & get a replacement, irregardless if it was past the 30days or not"(it wasn't yet)."They are obligated to replace a defective phone that was no fault of my own." I had not had time since to exchange the phone as I work the same hours the store is open. I figured I would just try & deal with the issues until I could make time to get in.
However, that wasn't even CLOSE to ALL the problems I had experienced. Some of the things that had happened that I informed the tech of: after charging the phone ALL NIGHT it would say it was at 100% but after making one 5min phone call and maybe 6 text messages, the low battery alert would come on. It was an inconvenience to have to carry my charger with me EVERYWHERE & find places in public where I could charge my phone while trying to do my day to day activities. Not only was it embarrassing but I risked someone stealing my phone or someone moving it & losing it all together! Not to mention how many times I had left it places not used to having to charge it EVERYWHERE I went. While trying to type a text message my words would stop appearing in the text box so I couldn't see what I was typing. Couldn't delete it, nothing. I had to turn off, then on the phone(which takes at least 5 minutes)to finish my statement or sentence I was typing to someone. Needles to say this caused a lot of confusion. Not to mention people thought I was ignoring them, being rude, or reading only part or a statement which was QUITE a headache trying to explain myself(or my phone rather)each time this happened which was multiple times per day.
The phone would randomly turn off on its own(not being close to a dead battery). SO I missed MANY important phone calls especially if the person didn't leave a message. I would change my background picture &after a day or so it would revert back to the last one I had on there-never failed. Some of my contact pictures would randomly appear upside down. I would receive and/or send MULTIPLES of the SAME message that had only been sent once by me or the caller. There were MANY texts I NEVER received and I had confirmed this by looking at my friends phones & seen it had been sent successfully through there phone but I NEVER received it! I would get voice mails randomly without my phone even ringing AT ALL! Sometimes I would get voice mails that were from DAYS AGO!And that's not all but you get the idea!
But things got much, MUCH worse. I woke up about 2 weeks ago & checked my phone after being on the charger all night to see it flashing a blank white screen. I wiggled the charger around a bit & it stopped but I thought that couldn't be good. The phone REALLY started acting up then. it would NOT hold a charge AT ALL. I had to keep it on the charger at all times or it would die within minutes. While trying to charge the phone would go back & forth saying it was charging then it wasn't & so on. I thought this to be a problem with the charger connection on either the phone or the charger but couldn't understand all the other issues. Then the phone COMPLETELY stopped working. It refused to turn on no matter how long I charged it or how long I tried. I took the battery out& reset the phone multiple times with no success. Christmas night I had the phone sitting on my desk(after it had been off the charger for over a day) And there it was just flashing a white screen! Just like a strobe light! I couldn't turn the phone off & it wouldn't stop until I removed the battery. THE MOST BIZZARE THING IVE EVER SEEN A PHONE DO!
I asked my sisters (who both have worked with reputable cellular dealers & service) & neither of them had EVER seen something like this! We tried multiple chargers, looked at the phone where the charger connects and saw no visible damage. The water damage dot was still white(turns red if water damaged)and there was no other visible signs of trauma or damage. I am VERY careful with my phones & have ALWAYS followed the manuals instructions for care as well as common sense. It had never been dropped or near any kind of heat, extreme cold, humidity or water.
So yesterday I made a call to them(having to wait over the holiday-without a phone for 4 3days). I was told that this phone is no longer a "Muve Music supported phone"! That they have found out this phone cannot support this capability & is no longer a "feature phone"! I was dumbfounded that NO ONE had tried to contact me about this! They have my email, mailing address, secondary phone number & MY PHONE NUMBER! Yet I NEVER received ANY information about this. I had been paying for a "Muve music Plan" and didn't have Muve music anymore! They recommended I change my plan to a normal one-WELL DUH! But I DEMANDED to be compensated from the date they stopped providing this service to these phones! Why should I have to pay for a service I'm not getting? Its like paying for cable, getting 100 channels then taking all the channels away but you still have to pay for it!? Not to mention the fact that I had paid $150 for a "Muve Music phone" & since that function was no longer available, the phone is just as regular as any other one. I asked to be given a new phone that does support this feature because that's the WHOLE REASON I bought the phone! They told me it's not their problem and I would need to contact the manufacturer!
I can't believe this company not only has not & will not inform any of the 1000's (maybe millions)of customers who purchased this phone & will not reimburse any of us for a replacement phone or any compensation for billing us for services we weren't getting. I am outraged & will stop at nothing to tell the world that this company is nothing but a bunch of dishonest thieves who take advantage of loyal customers who work hard for their money. If you feel the same I suggest you report them to the Better Business Bureau and put them on blast on websites such as this one warning others of the deceitfulness of this rotten company & its affiliates.