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Comcast - Worst Service Ever!!!!!!

Comcast Internet
Review by laventura42 on 2012-12-27
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WALNUT CREEK, CALIFORNIA -- I was moving and needed to cancel my account and return the equipment. I was put on hold for 55 minutes. When I finally reached someone, I was informed that I would have to bring the equipment to a service center. I'm now at the Concord, CA service center sitting in a room that has all of the amenities a of homeless shelter. There are at least 40 people in front of me and the wait is projected to be an hour and a half. Comcast treats customers like 2nd class citizens. Worst service EVER!!!!!!
Comments:
Posted by ok4now on 2012-12-28:
I can relate to this. Prior to moving I had the pleasure to finally dump these toads. I returned their equipment to the Philly service center. It felt like I was in a welfare office. The employees were joking and clowning around while the line backed up. Could this be why you were on hold for 55 minutes? I now have FIOS and couldn't be happier.
Posted by madconsumer on 2012-12-28:
sounds like this is a very popular comcast office.
Posted by samanthasmom on 2012-12-28:
Well your in the Bay Area, there are millions of people there, I'm not surprised its crowded. Part of the problem is that Comcast service centers are also payment centers. Now I don't know about the Bay Area (I'm not far from there), I'm a just south of the BA and a lot of people here pay their bills in person (because they use cash for everything, no checks) so anytime I have gone to Comcast, there is always a bit of a wait. Never longer than 30 minutes, but there's still a wait and most people are there to pay their bill.

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