Capital One - Cut Off Time - 5 Pm NY Times - Even When You Speak With a Human Being
Capital One Platinum Credit Card
BAYSIDE, CALIFORNIA -- My payment is due today - December 27th, 2012. I went online to pay it before 7pm Pacific time. After I found out that their cut off time for the present day is 5pm NY time I decided to call their 24/7 customer service. The girl on the phone explained that no matter that I am talking with her and that it is still December 27th she CAN'T PROCESS IT FOR TODAY?! I asked her in return "what is then the purpose of her being paid to answer payment calls since she can't process them for the same day after 5pm NY time" on which she replied with a giggle.
I bet she giggled because she's being asked this same very question every other phone call...
Shame on you CapitalOne!!! Let me break it down for you: there are more noble ways of making money than accumulating late fees because you decided that the day ends at 5pm NY time!! By the way why don't you just end the day at 2 am in the morning - and laugh all the way to your bank volt!!!! You lost a customer today!!!!!!!!!!!!!!!!! At 7 pm Pacific time!!!!!!!!!!