Lazboy - Repair on Recliner
Clayton Luxury Lift Recliner Heat/massage - Complaint
COSTA MESA, CALIFORNIA -- Chair is 1year 4 mths old and has same problem from first repair. Will not recline again do to a bad transformer that was replaced 5 mths after purchase. Motor sounds like it is draining battery when you try to recline, problem is not run by battery but by wall outlet. First time tech had to order part to be delivered to my home, then had to call again for another tech call 4-5 days later. Called on 12-24-12 tech came on 12-28-12 to look at chair then say I don't have transformer so has to order one again. Now I have to wait 5-7 days for part to come in then call for another tech to show up in probably 3-4 days more. Why don't techs have the parts to fix chairs instead of Oh I just used the last one I had(for the second time) for same repair. Called their customer care and store but got their rehearsed line of techs don't know what part they need until they get there. But sure know I don't have part so we have order to fix it. Also person on phone at store tells me well they are really getting it out fast, most of the time it takes 4 weeks or more. Guess 9-12 days is a bargain to fix same problem. Not happy with their service or techs not having enough parts to do their job when they go on a job.