Jon Donohue GMC - You don't have that in writing

GMC truck - Complaint
Review by dcameron11 on 2012-12-28
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WHITEVILLE, NORTH CAROLINA -- I bought a used 2011 truck from this dealership. When I bought it there were several things that needed repairing. I told the dealership about these problems and they agreed to fix them. One week later I returned the truck to have these repairs done. ( 1 hour drive each way ) they fixed one of the problems and told me to come back next week. Next week same again repair one thing and tell me to come back. The check tire pressure light always on problem is next. When I bought the truck GMC truck with CHEVY wheels I informed them that the wheels were not correct and most likely that was why the warning lights were coming on. All the problems were eventually fixed apart from the wheel caps which were still Chevrolet ( I was promised that when everything was complete I would have GMC wheels caps. After several non returned calls I went to the dealership and spoke to the MANAGER and was informed that I did not have this in writing and that it had only been 4 weeks. I left disgusted that a dealership would inform me that I did not have anything in writing. Please do not buy a vehicle from this company, they just give you the run-around when things go wrong
Comments:3 Replies - Latest reply on 2012-12-29
Posted by madconsumer on 2012-12-28:
gmc is chevy. this could be why the wheels were a different brand than expected.

"GMC (General Motors truck Company) and Chevrolet (also known as “Chevy”) are two of the leading brand names of vehicles. The vehicles under this brand, particularly trucks, are mostly identical since they are both manufactured by the same company, GM (General Motors)."
Posted by T on 2012-12-29:
There is a cardinal rule about buying a used vehicle from a dealer - never take delivery of it with "we promise to fix..." in the contract.

The reason is, dealers generally do not want to fix anything on a used vehicle - that is money right out of their pockets.

Even if they promise, personally I would not take that bargain. I took a car for a test ride once, and it had some major issues (eg clutch). The salesperson was like "Oh, don't worry. That will be fixed by the time you pick it up." I was like "I'll be back to look at it when the clutch is fixed." He never called me.
Posted by Thelma on 2012-12-29:
This seems to be a common dealer ripoff. When I purchased a Toyota from my local dealer they agreed to fix some minor issues. Later when I returned to the service dept they asked to see the "we owe" slip. Huh? The sales dept did not put it in writing so the service dept refused to honor it. They lied to make a sale. I won't make this mistake again.

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