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Quality Inn - Worst Hotel Experience!
Hotel Room - Complaint
Review by JJULIANO7 on 2012-12-29
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HERMOSA BEACH, CALIFORNIA -- The Quality Inn in Hermosa Beach, Calif. is a tired looking and dysfunctional hotel. We arrived on a 95 degree day, to find a dirty lobby with no ice available on our floor. Our room was sweltering and it took over an hour to cool it down. When we left the room, the AC was turned off and our cell phones were unplugged from the outlets. I instructed the front desk to inform housekeeping NOT to turn off any AC or cell phones. Our requests were ignored so we continually returned to a sweltering room. The final blow was waking up to find that the hotel ran out of hot water. We were told that the boiler was broken. I asked to speak to the manager, but was told that she was off for the weekend. After checking out I contacted the manager by phone and email, but never received a response. I finally contacted corporate and was treated shabbily. My only my consolation came from Expedia who recommended we immediately checkout when service is unsatisfactory. Because of my poor experience and worse customer service, I will express my option as a consumer to never stay at a Quality Inn again.
Comments:
Posted by olie on 2012-12-29:
We've stayed multiple days at hotels where we had to run--or send a kid--to another floor for ice. It happens.
We also keep Housekeeping out of our rooms during our stay. We don't change the sheets every day at home, so why waste the hotel's resources? We *do* tip Housekeeping at the beginning of our stay, when we ask for extra towels and toilet paper. Then we put the "Do Not Disturb" sign on the door.
We also keep Housekeeping out of our rooms during our stay. We don't change the sheets every day at home, so why waste the hotel's resources? We *do* tip Housekeeping at the beginning of our stay, when we ask for extra towels and toilet paper. Then we put the "Do Not Disturb" sign on the door.
Posted by leet60 on 2012-12-29:
Sounds like a horrible experience. In many of these cases I believe it would be safer (and cleaner) sleeping in your car : )
I really want to comment on the ice machine issue. I NEVER use motel/hotel ice machines. While the machine may look clean on the outside, most have not had filters changed routinely or have no filter at all. The inside of the machine is generally laden with all types of harmful bacteria unless the machine is cleaned inside and disinfected regularly.
Not unlike finding a dirty restroom in a restaurant, if the lobby, rooms etc of a hotel/motel are not very clean you can bet the ice machine is a health hazard.
I really want to comment on the ice machine issue. I NEVER use motel/hotel ice machines. While the machine may look clean on the outside, most have not had filters changed routinely or have no filter at all. The inside of the machine is generally laden with all types of harmful bacteria unless the machine is cleaned inside and disinfected regularly.
Not unlike finding a dirty restroom in a restaurant, if the lobby, rooms etc of a hotel/motel are not very clean you can bet the ice machine is a health hazard.
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