Quality Inn - Worst Hotel Experience!
Hotel Room - Complaint
HERMOSA BEACH, CALIFORNIA -- The Quality Inn in Hermosa Beach, Calif. is a tired looking and dysfunctional hotel. We arrived on a 95 degree day, to find a dirty lobby with no ice available on our floor. Our room was sweltering and it took over an hour to cool it down. When we left the room, the AC was turned off and our cell phones were unplugged from the outlets. I instructed the front desk to inform housekeeping NOT to turn off any AC or cell phones. Our requests were ignored so we continually returned to a sweltering room. The final blow was waking up to find that the hotel ran out of hot water. We were told that the boiler was broken. I asked to speak to the manager, but was told that she was off for the weekend. After checking out I contacted the manager by phone and email, but never received a response. I finally contacted corporate and was treated shabbily. My only my consolation came from Expedia who recommended we immediately checkout when service is unsatisfactory. Because of my poor experience and worse customer service, I will express my option as a consumer to never stay at a Quality Inn again.