19 Days Service Outage Delay by Dish Network Is Acceptable?
Complete TV Outage - Complaint
PALATINE, ILLINOIS -- I lost all Dish Network satellite signal at my home. I phoned Dish, was told they'd send a repair tech out right away, IN 19 DAYS.
Dish actually considers that acceptable, which illustrates the service customers can expect from them. Explaining the outrageous absurdity of that didn't help, and my local Dish dealer five minutes away wouldn't even return my telephoned plea for help.
I've also had two Dish DVRs' hard drives fail, losing eight months of unwatched favorite TV series each time (due to personal workload, I watch several series only after the season ends.) Dish replaced the hardware, but the four seasons of selected TV are gone for good. They, including "a supervisor", didn't understand why that was a big deal. Um, because it's breach of their contract to provide me with live television plus 355 hours of recorded television?
I bought an external HD for backup, but that's almost useless, as "backing up" to them means "removing recordings from my DVR and storing them beyond convenient access on other media". It's like storing all your pants in the attic; you must go out of your way to select and get a pair of trousers when you get dressed each morning.
Dish said there's no precedent for a backup HD that doesn't remove the files from the original media, that they had never thought of that concept. I guess they don't use, oh, say ... computers? iPods? Cameras? The "print" command? A paintbrush and easel?