Travelocity Complaint - Travelocity RIPOFF! Bait and switch
The only reason we used Travelocity to book a recent hotel stay was because they offered tickets to area attractions as a bonus. When we got to the hotel, there were no such tickets!!! We even spoke to a Travelocity agent before we booked, and were told specifically which attractions were included. While trying to resolve it from the hotel on the phone for AN HOUR with Travelocity, they would not take responsibility or make good on their promise. The best they would do was offer a $50 discount on a future booking...but the booking had to be for a package only, not just flight or hotel. How useless.... and why would I book through them again??? And the value of the attraction tickets were well over $100? A $50 credit? Gimme a break!
The Travelocity customer service sucks, and they operate it from India, so good luck trying to get someone that even comprehends what the issue is, forget resolving it. I dealt with a guy named Cheslyn Dysylva - in Bombay India. Useless, with a snarly attitude to boot!
The hotel made good on the attraction tickets after learning that Travelocity was going to screw us. Apparently, they have had plenty of complaints about Travelocity because they were cancelling their relationship.
I will NEVER NEVER NEVER book through Travelocity again.
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