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CoreComm - Do Not Use This Company, They Will Try to Keep Your Money After Cancelling.
Internet - Complaint
Review by chele0430 on 2012-12-30
Rating: 
NEW YORK -- Turn and run away fast. This company is very unreliable and has told us nothing but lies from day one. We ordered their Internet service, then found out we needed a modem. We then ordered one from them. We waited two and a half weeks and still didn't receive the modem. We called them back and told them, they checked and said it was “ a glitch in their system”. When we did receive the modem, the included disc was broken. We still had no Internet access due to not having the modem. We contacted them again and told them we wanted our money back for the modem and for the month we paid to have Internet which we still could not get. They would not return our first month payment. They said we would have to return the modem and them they would put back on our debit card the amount we paid for the modem. They told us it would be 3-4 days to be back on our card. One week later, still not on card. I did give them extra time due to the Christmas Holiday. I called back again on the 26th and they said it would be back on our card the next Friday. Well it is now Sunday and still don't have it back on the card. So everyone out there, do not waste your money on this company.
Comments:
Posted by Tezrien on 2012-12-31:
To be honest I didn't even realize that there were dial-up internet providers that were still in business.
Posted by At Your Service on 2012-12-31:
Modems are required for any internet service. It's unfortunate that you received one with a damaged disc.
Computers are a frustrating product at times. I can appreciate that they wouldn't refund your money until they received the modem back. I'm sure they were referring to the fact it would take 3 to 4 days AFTER they received the modem back and, depending how it was shipped, would take the additional time.
Keep an eye out for the refund. Let us know if it doesn't show up.
Best of luck and thanks for posting.
Computers are a frustrating product at times. I can appreciate that they wouldn't refund your money until they received the modem back. I'm sure they were referring to the fact it would take 3 to 4 days AFTER they received the modem back and, depending how it was shipped, would take the additional time.
Keep an eye out for the refund. Let us know if it doesn't show up.
Best of luck and thanks for posting.
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