Time Warner Cable Baloney (Not Bundle)
Cable, Phone, Internet - Complaint
FAYETTEVILLE, NORTH CAROLINA -- They quoted an introductory price part of their Win back program with a thirty day free trial. The service took several visits to complete the installation of the phone and Internet service. The customer service agent offered a cold hearted apology for the connection problems. Then, the bill came 20 days later, four times the amount that was quoted over the phone when I signed up for the service.
I called the help desk, for clarification of my bill they didn't have any record in their customer log of a price quote for my address. Funny! I explained to them that I was part of the introduction program and I have a flier stating the price that I would pay monthly (around $99). After a few more calls and the run around; I called a new account agent to get a price check and she quoted the better price than the original contract. I took that information to the main office of Time Warner in Fayetteville, NC., and for two hours I explained my situation to agent who seem to be making a customer log. She told me that they would review the audio tapes a regional manager would contact me with in three days. Not one call from the regional manager but I did get one from a Time Warner collection agency. I ended up canceling my service with Time Warner; five days after my trial period, I paid for the thirty days of service assuming that I would hear form a manager or customer service to resolve the issue. I ended up paying over $225 for 40 days of the Time Warner Baloney Bundle service on four TVs. Check and re-check. Time Warner service is shady