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Home Depot - Laundromat Woes
LG washer - Compliment
Review by tthedrick13 on 2012-12-31
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EASLEY, SOUTH CAROLINA -- In Oct, 2012 my LG washer would not spin the water out of the clothes, constantly spun it to the floor and made a grinding noise. I had complained to the warranty company ASSURANT and had "repairs" done for nearly a year, to no avail. A&E repair service was always the one to come out. I have nothing good to say about A&E. they said I put in too much soap, etc. It was always me. I tried to comply with their 5 minute assessment of my problem; however the LG washer NEVER WORKED CORRECTLY. When I pulled the washer out for repairs in Oct. I realized a 4'x6' of my floor had caved in. A&E said that the drum bearing was bad and MAYBE that was why the washer leaked on my floor! YA THINK?
Seven appointments, seven days off work, four last minute cancellations, three actual visits, over $1400 in "repairs", six weeks later and the thing still did not work. A&E closed my order saying it was complete and it STILL DID NOT SPIN AT ALL! Assurant could not help me, A&E was not helpful and I was spending $35.00 a week at the laundromat. I went to Home Depot, where I purchased it, and spoke to the store manager (CHARLES D. HILLIARD). Home Depot you better keep this man he is wonderful! He verified my tale of woe and did something unbelievable! He gave me store credit for the original purchase and paid for another five year warranty. I was floored but will always be a Home Depot customer. It still took several weeks to get my new washer and I still had to pay out of pocket $70 for the washer but I was happy! It took a week and a half to order one and it was so badly damaged it had to be re-ordered. It is the end of Dec. 2012 and I am washing clothes at home again. Thank you goes to Charles Hilliard of Home Depot in Easley, SC. BY THE WAY THESE WEBSITES WORK, I went on pissed consumer and Assurant saw my complaint and paid for my floor repair. I was still out the money for 8 weeks of laundromat at $35.00 a week but Assurant really did their best to make up for not listening to me for months. A&E STILL HAS DONE NOTHING AND I THINK THEY SHOULD HAVE TAKEN CARE OF EVERYTHING! Thank you to Patrice Eastman at Assurant.
Seven appointments, seven days off work, four last minute cancellations, three actual visits, over $1400 in "repairs", six weeks later and the thing still did not work. A&E closed my order saying it was complete and it STILL DID NOT SPIN AT ALL! Assurant could not help me, A&E was not helpful and I was spending $35.00 a week at the laundromat. I went to Home Depot, where I purchased it, and spoke to the store manager (CHARLES D. HILLIARD). Home Depot you better keep this man he is wonderful! He verified my tale of woe and did something unbelievable! He gave me store credit for the original purchase and paid for another five year warranty. I was floored but will always be a Home Depot customer. It still took several weeks to get my new washer and I still had to pay out of pocket $70 for the washer but I was happy! It took a week and a half to order one and it was so badly damaged it had to be re-ordered. It is the end of Dec. 2012 and I am washing clothes at home again. Thank you goes to Charles Hilliard of Home Depot in Easley, SC. BY THE WAY THESE WEBSITES WORK, I went on pissed consumer and Assurant saw my complaint and paid for my floor repair. I was still out the money for 8 weeks of laundromat at $35.00 a week but Assurant really did their best to make up for not listening to me for months. A&E STILL HAS DONE NOTHING AND I THINK THEY SHOULD HAVE TAKEN CARE OF EVERYTHING! Thank you to Patrice Eastman at Assurant.
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