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Pep Boys - Rebate Scam
Falken Ziex Tire - Complaint
Review by rw346 on 2012-12-31
Rating: 
DALLAS, TEXAS -- I went in for a set of tires. I was offered a special $129 per tire, buy 3 and get 1 tire free. I accepted the special. When my car was ready I found out that the free tire was a mail-in rebate. I felt tricked but okay I will mail it in. I paid $664.57. I went home and followed all the instructions for my mail-in rebate.
Today I received a postcard declining my rebate. They say I did not buy the road hazard. These people are a joke. Their employee told me I qualified for the rebate. Does he not know the requirements of the rebate. Furthermore, I would have bought a different product If I had known all of this. I will never spend another red cent with Pep Boys.
Today I received a postcard declining my rebate. They say I did not buy the road hazard. These people are a joke. Their employee told me I qualified for the rebate. Does he not know the requirements of the rebate. Furthermore, I would have bought a different product If I had known all of this. I will never spend another red cent with Pep Boys.
Comments:
Posted by trmn8r on 2012-12-31:
Rebate terms are usually stated on the application. Did the form not list this as a term/condition? The employee should have also warned you that you didn't qualify. Pep Boys is pretty much the WallsMart of the auto repair industry.
Posted by At Your Service on 2012-12-31:
Not that I'm a fan of Pep Boys, but I am a pretty big fan of mail in rebates.
The rebate qualifications would have been outlined within the original rebate form. Before mailing said rebate, you make sure you include an original sales receipt which the retailer will normally provide. Make copies of everything required and post it at the local post office, obtaining a receipt for the mailing. This services as proof of the date the rebate was sent.
My guess is that the rebate you're referring to does outline the qualifications, including that of road hazard insurance. It sounds as if you didn't retain a copy of the rebate form to have anything to reference.
If one knows that they're less than organized, then you're wise to not utilize mail in rebates. But for those who are, rebates can be a wonderful value.
Thanks for posting.
The rebate qualifications would have been outlined within the original rebate form. Before mailing said rebate, you make sure you include an original sales receipt which the retailer will normally provide. Make copies of everything required and post it at the local post office, obtaining a receipt for the mailing. This services as proof of the date the rebate was sent.
My guess is that the rebate you're referring to does outline the qualifications, including that of road hazard insurance. It sounds as if you didn't retain a copy of the rebate form to have anything to reference.
If one knows that they're less than organized, then you're wise to not utilize mail in rebates. But for those who are, rebates can be a wonderful value.
Thanks for posting.
Posted by yoke on 2013-01-01:
Since the employee stated the OP qualified for the rebate then it was up to the employee to state he also needed the road hazard insurance. Pep Boys are the biggest scam going on in auto repair.
Posted by ok4now on 2013-01-01:
I priced four Michelin tires, including the road hazard warranty at Pep Boys. "Guaranteed lowest price." Really? Costco was $230 cheaper for the same deal. They can keep their rebate.
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