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Geek Squad - You're Kidding Me, Right?
Home Theatre Repair
Review by marshallcreekranch on 2013-01-01
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SOUTHLAKE, TEXAS -- I made an appointment to have our Home Theatre looked at. Direct TV said they thought the HDMI cable needed to be replaced. I made an appointment for service, and the Geek Squad was to arrive between 8am and 12pm on Monday, Dec 24. "Mike" said that we should be prepared for an 8am arrival, so my husband and I were up, dressed, and ready to go. By 2:30, no Geek Squad. We had household guests arriving throughout the day, had plans, but had to wait for the Squad. I called at 2:30 to check and see if they were just running behind. I was told that they "tried to reach out to me and let me know that they would not be seeing me today." WHAT???!!! First of all, you tried to "reach out to me?" We've been here ALL DAY WAITING ON YOU!!!! NOBODY "REACHED OUT." The worst thing is they never offered any other reparation. I have 14 people here for Christmas, 6 DVDs to watch in the theatre, but now I have no theatre for the holiday.
As a business owner myself, I would have at LEAST expected an offer to discount a future appointment. They just kept saying, "I'm sorry, we tried to reach out to you." All I can say is I will NEVER use Geek Squad and will make sure ANYONE who asks me about our office or home theatre repairs hears my story. Shame on you!
As a business owner myself, I would have at LEAST expected an offer to discount a future appointment. They just kept saying, "I'm sorry, we tried to reach out to you." All I can say is I will NEVER use Geek Squad and will make sure ANYONE who asks me about our office or home theatre repairs hears my story. Shame on you!
Comments:
Posted by CUontheFlipSide on 2013-01-01:
Do you know that you can purchase a HDMI cable just about anywhere, and replacing is merely a matter of plugging it in? Calling GS to do this is like calling an electrician to change a light bulb.
One caution, if you go to BB to get the cable they will try to sell you an $80 cable when a $20 cable will serve as well.
One caution, if you go to BB to get the cable they will try to sell you an $80 cable when a $20 cable will serve as well.
Posted by trmn8r on 2013-01-02:
I agree with the previous reply - using BB for this problem is a really expensive way to go. I bought an item I saw at BB with a $69 price tag on it online for $9.99.
I would ask why it is that they could not successfully reach out to you. Winding up not available for service calls does happen. Did they have your phone number? Did they say that they got no answer, something else?
I would ask why it is that they could not successfully reach out to you. Winding up not available for service calls does happen. Did they have your phone number? Did they say that they got no answer, something else?
Posted by At Your Service on 2013-01-02:
People not keeping appointments is a huge gripe of mine. I'd get rid of them on the spot.
Posted by Mike in FL on 2013-01-04:
What sort of home theater set up do you have that requires a call to the Geek Squad to replace it? Is everything integrated behind a wall that's not easy to get to? That's the only reason I can think of for a call to the Geek Squad in the first place.
In any case, it seems like there might have been some incorrect information in their database. Perhaps a mistyped phone number or e-mail address. It happens.
In any case, it seems like there might have been some incorrect information in their database. Perhaps a mistyped phone number or e-mail address. It happens.
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