Cox Communications Inc Complaint - Fraudulent billing
NEW ORLEANS, LOUISIANA -- Realizing that COX is still attempting slowly to return services to the New Orleans metro area, I am directing this to your attention for the following reasons.
Since October 2005 our service has been interrupted on an average of from tow to three and half hours per day. And some channels are blacked out, or distorted. All can be traced back to external line problems or transmission problems owned or operated by COX.
On over 20 attempts to contact your Technical Service department (504-304-8444) since October 2005, we had the following results. In most cases we got a recorded message that “You cannot reach that number”. The four cases we did get through we ended up on hold from 30 to 50 minutes without speaking to any one.
Of the over 10 emails sent to your customer service regarding the problems, and requesting it be serviced, and credits be issued, only one response was received, And this one was in part was sarcastic, and threatened disconnect of service.
We have been locked into using COX Cable Service for a number of years, and our account has always been paid on time. Even with the poor service over all.
And as of this date we are still being harassed for payment without receiving the benefit of a response to service problems, or credits for loss of service.
It is no wonder a number of web sites list COX Communications, especially in the New Orleans area so poorly.
Even if Ray Nagin your former CEO and area chief executive officer, and now Mayor of New Orlean, still retains close ties to COX, and appears to have personal interest in the company, does not mean that a good customer, honest, who pays bills on time, should be treated in such a poor manner.
You may not be aware of this but Consumer Complaints can be filed with federal agencies, who inturn can take an action for the benefit of the consumer.