Insiders Secrets About Jiffy Lube
Sales, Services, Training, & After Service Customer Care
ANYTOWN, TEXAS -- Employee training is done by a company trainer with little actual automotive maintenance or repair experience. The employees themselves have to figure it out on the fly while using your vehicle as a learning experience. Store sales are done on a "DOB" (Dollar Over Base) basis. The base is for example the basic $34.99 oil change. The dollar over part is determined by corporate, for example $30. The ticket average is then determined to be $34.99 + $30, or $65. At the end of the day if 100 cars roll through, there better be $6500 in sales in the till. This is why the employees push the extras so hard. If they don't push sales, & there is always unnecessary items being pushed, they won't have a job.
The ideal situation is getting $61 out of the customer & not breaking anything while doing it. With the training provided, & the skill of the average employee, this is not possible. So what happens when something is damaged? They are taught to try & hide the damage, & then blame it on someone or something else when they return. This usually involves blaming the customer for something when it was out of Jiffy Lube's sight. Stripped oil pan plugs are always the other place's fault they took it to if there is no customer history, or infrequent customer history. If something major is broken, making the vehicle inoperable, they will tell you not to take it anywhere until they view it first. Then they sit & wait you out. When you tire of this & have it towed it somewhere to be looked at, they will blame the damage on that place.
The Jiffy Lube business motto is maximum profit, minimum expense, & admit to nothing. That is why you read all of the horror stories that have happened. Now it should all make sense. Oh, not to forget about minimizing expenses, payroll is part of that. Cheap salaries, & sending people home, or not scheduling enough employees to keep the store operating efficiently is one way of keeping labor budget costs down.
If you work for Jiffy Lube & are an honest person, forget about working for them for long. They will find a way to get rid of you, either by write ups for incidents that never happened, or by framing you for something so that HR can cut you loose. They will then try to find a used car salesman type (profits first above all, the hell with actual mechanical skill) to fleece the customers & keep the profits rolling in. You've been given an inside look at the industry, & hopefully learned something from it. Oh, one more thing. Google "Jiffy Lube problems" & look at the dot com site that comes up. You can either read it or leave your experience there.