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AT&T Wireless - Poor Customer Service, Dropped Coverage of Our Area
Cell Phone Service - Complaint
Review by Kerry.Elliott on 2013-01-02
Rating: 
FRANKLIN, TEXAS -- After 15 years as an AT&T customer they've dropped service in our area. However, they will not let us out of our contract. They have let other people in the area out but apparently you have to reach the "right" person. After five hours on the phone getting the run around and being told several different stories, I would not stay with AT&T if the situation was resolved. Their customer service is terrible and very rude. One person I talked to actually told me my sim card was not working and I just needed to go get a new one. This was after I had already explained that we were having problems with all four phones on our plan and our local store told me all towers in our area had been dropped. Another basically insinuated I was lying because our phones had been used. We traveled out of town where the coverage was fine. Half the time I tried to tell them something they were trying to talk over me. I have never experienced such bad customer service. Another representative actually likened AT&Ts ngotiations with cell phone towers to a hockey game. No wonder they couldn't reach an agreement. When I researched AT&T does rank at the bottom of cell phone carriers in several areas.
Comments:
Posted by ok4now on 2013-01-02:
The problem with AT&T is their service is really great or absolutely horrible depending on your location. You found this out the hard way and are now locked into a contract. Complaining to customer service is futile, they read off of their cheat sheets. Management could care less. As bad as this sounds you might want to consider paying the early termination fee just to get rid of these toads and protect your credit rating.
I had a similar problem with T-Mobile. No matter how much I complained they were quick to remind me about my contract. Having only two months to go I rode it out and dumped them.
I'm now with Cricket, $50 bucks a month for everything and NO contract. Yes they have issues where you are throttled back with heavy internet usage. This is not important to me. The phone and text is reliable with no drop calls. Call quality is excellent with the HTC phone. If I have a problem I can walk with no contract issues. Something to consider.
I had a similar problem with T-Mobile. No matter how much I complained they were quick to remind me about my contract. Having only two months to go I rode it out and dumped them.
I'm now with Cricket, $50 bucks a month for everything and NO contract. Yes they have issues where you are throttled back with heavy internet usage. This is not important to me. The phone and text is reliable with no drop calls. Call quality is excellent with the HTC phone. If I have a problem I can walk with no contract issues. Something to consider.
Posted by At Your Service on 2013-01-02:
I believe AT&T is using the same GSM towers as those that other carriers use, including that of T-Mobile. If service was not supported in your area any longer, it suggests that said towers weren't being maintained.
If you're in Franklin, just beyond the Pioneer motel and Horseshoe cafe there's a fairly nice new motel, pretty decent occupancy; along with the Best Western a little south. You might want to stop by each one and just ask the front desks if anyone's been complaining about coverage in that area. Mainly with the two carriers I've mentioned. They'll either be aware of the issues or they won't, which will give you an indication as to whether we're talking about (a) phone(s) issue, a dead spot within your town or general coverage going out.
Let us know what you find out. Best of luck.
If you're in Franklin, just beyond the Pioneer motel and Horseshoe cafe there's a fairly nice new motel, pretty decent occupancy; along with the Best Western a little south. You might want to stop by each one and just ask the front desks if anyone's been complaining about coverage in that area. Mainly with the two carriers I've mentioned. They'll either be aware of the issues or they won't, which will give you an indication as to whether we're talking about (a) phone(s) issue, a dead spot within your town or general coverage going out.
Let us know what you find out. Best of luck.
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