AT&T Wireless - Poor Customer Service, Dropped Coverage of Our Area
Cell Phone Service - Complaint
FRANKLIN, TEXAS -- After 15 years as an AT&T customer they've dropped service in our area. However, they will not let us out of our contract. They have let other people in the area out but apparently you have to reach the "right" person. After five hours on the phone getting the run around and being told several different stories, I would not stay with AT&T if the situation was resolved. Their customer service is terrible and very rude. One person I talked to actually told me my sim card was not working and I just needed to go get a new one. This was after I had already explained that we were having problems with all four phones on our plan and our local store told me all towers in our area had been dropped. Another basically insinuated I was lying because our phones had been used. We traveled out of town where the coverage was fine. Half the time I tried to tell them something they were trying to talk over me. I have never experienced such bad customer service. Another representative actually likened AT&Ts ngotiations with cell phone towers to a hockey game. No wonder they couldn't reach an agreement. When I researched AT&T does rank at the bottom of cell phone carriers in several areas.